How Information Helps Improve Remote It Support


Over the past years, the number of Information Technology company’s collection has grown dramatically – whether it is the viewing habits of the customers, business performance or purchasing patterns. A lot of modern businesses are used to the activity of aggregating information from different sources and turn it into actionable and realistic insights, either through in-house intelligence apps or cloud-based tools.

In today’s digital age, there are very few organizations that do not have functioning intelligence capabilities. As a matter of fact, extensive data have become very pervasive that a lot of business decisions made by companies today are expected to be driven by data, or at least data-informed.

But you only look at the latest Cambridge and Facebook Analytics scandals to know that everything about data, especially in first-world countries like the United States, has gone too far. It seems that everything people do on the Internet is being tracked, stored or monitored using the devices that we use and the applications that we download.

A lot of people see this as an attack to their privacy, and they are pressing for more ways to be done to protect sensitive information and data. The European Union’s GDPR or the General Data Protection Regulation and the tightening of the United States Data Regulation is just the beginning, even the IT supports in London is starting to change.

Ironically, one is where companies or businesses are not utilizing big data enough is remote Information Technology support, even though there’s a lot of advantages you can get from it and it has little to no downside. We say ironically, because security, compliance and data management have been a mainstay of Information Technology’s remit for a long time, but it is only recently that they are starting to be able to use extensive data for their companies to help improve support and services.

The advantage of providing a data-driven remote Information Technology support

One of the significant challenges IT teams are facing is that recent trends in the industry are overly using the resources. Desktop Management has become a big problem because of the proliferation of operating systems, software versions and desperate devices, drift across the Information Technology infrastructure and now become a big headache.

Managing complications and maintain IT compliance

Data and information can be used by remote IT experts to verify that an endpoint or endpoints are in compliance with Information Technology policies. It is very important for companies because user errors, like missing patches or misconfigured systems, are the leading cause of most data breaches.

This process can now be used to detect any vulnerabilities regularly. That way, IT companies can start managing the increasing complexities and keep the sprawling networks under control.

Want to know more about endpoint security, check out

Reducing and troubleshooting time-to-resolution

Information can be used to create a holistic view of all endpoints on a network, making the process both more effective and more efficient. Having that kind of insight into the company network will allow professional technicians to accurately identify the real cause of the issue as opposed to being forced to re-mediate a returning symptom.

As a result, there will be a dramatic increase in first-call-resolution. On a basic operational level, it eliminates the Information Technology technician’s reliance on end-uses for information or triage to access the system.

For example, there is no need to ask the users what their name is and what us the IP address, their computer is using, as the professionals will already have those data to hand. It can also help increase greater collaboration between all the professional technicians that have access to the same critical data for diagnostics.

Creating an excellent experience for all the users

When essential information about systems and devices on the network is available, professional technicians can no longer need to rely on taking control of the user’s personal computer to assess the problem. Instead, these professionals can work in the shadows without interrupting the user’s work.

Usually, it can help IT spot some of the most pressing issues and provide immediate remediation before the user can even realize that there is something wrong. For example, while collecting network information or data, the professionals can use a device or a group of devices that needs an update. These professionals can uninstall or update software apps remotely.

Offering personalized services without losing control

Effectively handling new models of provisions for the employees like CYOD or choose your own device, COPE or corporate-owned, personal enabled, and BYOD or bring your own device, will have a long-argued Information Technology teams.

But the insights that are provided by significant data will make sure that they will segregate users by job or role function and support the different provision models without losing any form of control. Not only that, getting constant information feedback will allow them to monitor for any abuse, undesired activities, as well as any change in the system configuration or access of every user.

Click here to know more about network information service.

The good news is, switching to data-driven remote Information Technology support models do not require a lot of change, certainly not from the management’s perspective. A lot of IT departments are used to dealing with this kind of information, running quality assurance operations, and following processes. You will be hard-pressed to find a professional IT team who does not believe in following the best practices.

How to influence a data-driven remote Information Technology support

A closer look at the wider industry, shows organizations like Microsoft using Telemetry. It is an automated process by which information is collected from a remote endpoint on a network – and then streamed back to allocation for monitoring – to make sure that their development teams to get feedback on new features that they release and make any improvement to the product.

But there are restrictions on how the information is used. While a remote support application and software may not use a process similar to the one that they are using when collecting information, it is very similar in nature.

Written by